1. This policy establishes a legally binding and enforceable agreement between the Company and customers who purchase products from us through any of our platforms.

2. The Company retains the right to modify or revise the policy guidelines without prior notice. We kindly request all customers to thoroughly read and comprehend this policy before accessing or utilizing our services.

3. If customers have any objections or concerns regarding this policy or its guidelines, we kindly request them to reach out to our customer care team via email at support@autozilla.co.

General Terms and Conditions of Returns

1. Damaged Part: When a customer receives a damaged part, it is crucial to capture a photograph or video of the parts immediately upon opening, ensuring that the invoice and packaging are visible in the background. This step is mandatory to verify the authenticity of the return request and expedite the processing of the customer's request.

2. Part Fitment Issue: We advise customers to carefully verify the VIN number, Chassis Number, and Part Number before confirming their order. Once the order has been confirmed by the customer and submitted to Autozilla, return requests will not be entertained.

3. Return Request submission: For timely returns, customers must raise a return request and initiate the return process on the same day as the delivery if it is completed before 4 PM. In the case of deliveries made after 4 PM, the request should be raised and returns must be initiated within 24 hours of the delivery.

4. To facilitate a smooth return process, the product(s) being returned must be in their original condition, including the original packaging materials, and should show no signs of use, damage, scratches, grease, or dents.

5. The eligibility for a free return is determined by the specific part in question. In certain cases, a small return fee may be applicable to the customer.

6. Please note that shipping and payment gateway charges are non-refundable. Additionally, the cost of return shipping may be deducted from the refundable amount provided to the customer.

7. The customer should ensure proper repackaging of the products when returning the package to prevent any damage during transit. If there is damage during the return shipment or if a fraudulent claim is discovered later, the Company will not be held responsible for any refunds.

8. If the customer's return claim is denied, upon the customer's request, we will either send back the product(s) or dispose of them after 30 days of being in stock. The customer will be held accountable for covering all associated shipping expenses.

General Terms and Conditions of Refund

1. After receiving notification of the returns within the acceptable time frame, our team will conduct a thorough examination of the returned item(s) and determine whether to approve or decline the refund.

2. The refund will be processed exclusively through the original payment method and will typically be issued within 5 to 7 business days after the products are received at our facility.

3. Once the returned part is verified, the customer has the option to choose a credit instead of a refund. This credit option can be availed after the verification process.

4. Under no circumstances can refunds be processed to third-party accounts or provided in cash or any form of compensation other than the original payment method.

5. Throughout the return and refund process, we will diligently keep you informed. Regular notifications will be sent to you by our company regarding the status of your returns. If you have any inquiries or concerns during this period, please feel free to reach out to our customer service team at support@autozila.co.

General Terms and Conditions of Cancellation

1. Customers have the option to cancel their orders prior to shipment, and if approved by the company, they will receive a refund. However, once an order has been shipped or is in transit, the company may be unable to accommodate cancellation requests.